Terms and Conditions

Last updated: 27.01.2026

I. GENERAL INFORMATION

1.1. Subject matter, applicability and acceptance of terms

The applicability of this document, hereinafter referred to as "Terms and Conditions" or "T&C", governs the use of the digital platform accessible at the web address www.daisy-medical.ro (hereinafter referred to as the "Site"), as well as all sale and purchase operations of goods and services carried out through it. All of these regulations apply equally to the entities DAISY MEDICAL S.R.L. and DAISY PET S.R.L., both of which are designated, in the commercial context, under the generic name of "Company" or "Seller".

Access, browsing and initiating any purchase on the Site imperatively require the full reading and unequivocal acceptance of the stipulations contained in this document. By simply using the Site, the User or Buyer implicitly consents to compliance with these provisions, assuming all consequences and legal effects arising from this agreement.

The Company reserves the right to introduce changes or corrections to this Site and this document, whenever necessity requires, without the obligation of prior individual notification to users, but ensures their permanent access to the most recent version of the document.

1.2. Seller identification details

In accordance with the requirements of Law no. 365/2002 on electronic commerce, the Site is administered by DAISY PET S.R.L., with its registered office in Bucharest, B-dul Ficusului, no. 21-23, Sector 1. The Company is registered at the Trade Register under number J2006004970406 and holds fiscal registration code RO18518510, with a share capital of 200 RON.

To ensure easy, direct, permanent and effective contact, Users and public authorities may use the email address office@daisy-medical.ro or the phone number 0212331819, these constituting the official means of communication.

II. CONDITIONS OF USE, OBLIGATIONS AND CONTRACTUAL MODIFICATIONS

2.1. Site registration and authentication

Customers have the option of placing orders either by creating a User account or as guests (without an account). The data provided by the Buyer during the registration/order process is considered confidential throughout the validity period of the account. This data may be used by the Company exclusively for the purpose of confirming orders, sending invoices and, only with prior consent, for commercial communications, special offers or promotions. To complete a purchase, the User will go through the following steps:

1. Selecting products and adding them to the virtual cart.
2. Accessing the cart and completing billing and delivery details.
3. Submitting the order by pressing the "Complete order" button or equivalent.
4. Receiving an automatic order receipt notification by email.
5. Final validation and acceptance of the order by a Company representative (usually by phone), at which point the distance contract is considered concluded. The contract is concluded in the Romanian language.

2.2. Conclusion of the distance contract and payment obligation

In accordance with the provisions of Government Emergency Ordinance no. 34/2014, the transaction carried out through the site is qualified as a distance contract, concluded exclusively through electronic means of distance communication. The contractual will is materialized at the moment when the online order is accepted and explicitly validated by the Company, through telephone confirmation by a representative. A simple automatic order receipt notification does not constitute acceptance. By completing the order process, the Buyer unconditionally assumes the obligation to pay the value of the ordered goods.

2.3. Modification and execution of the contract

Once the order is confirmed by phone by the Company's Representative, the client tacitly accepts the present terms and conditions, their value being equivalent to a contract concluded between the parties. The Company reserves the right to proceed with the unilateral cancellation of an order in certain situations, including, but not limited to: the impossibility of contacting the Buyer for order validation, details and delivery address, lack of proof of advance payment (where advance payment is required) or the existence of an unfavorable history of the Buyer in the commercial relationship with the Company. Furthermore, in the event that prices or other essential information related to products have been displayed incorrectly, including due to technical data entry errors in the database, the Company assumes the right to cancel the delivery of the product in question and to notify the Buyer of the error, provided that actual shipment has not already been initiated.

2.4. Protection of personal data (GDPR)

Personal data provided by the Buyer is processed in accordance with Regulation (EU) 2016/679 (GDPR). The Company uses this data for the execution of the contract, order confirmation and, only based on the client's prior consent, for the communication of promotions or offers. Users have consolidated rights, including the right to obtain confirmation of data processing, the right of rectification, updating, deletion of improperly processed data, the right to object to further processing and the right to request the cessation of promotional message delivery. Any right may be exercised free of charge, through a written request sent to office@daisy-medical.ro. The detailed policy is available separately in the document "Personal Data Processing Information Notice".

III. CONDITIONS OF USE, SITE CONTENT AND INTELLECTUAL PROPERTY

3.1. User obligations and liability

Access to and use of the Site is permitted to the User/Buyer subject to strict compliance with this contractual framework and applicable legislation. The User undertakes to use the Site exclusively for legitimate, ethical purposes and in accordance with its intended use, any actions that could harm the Company, its partners, public image, or that would compromise the security and integrity of the Site's IT systems being prohibited.

The Buyer confirms that they possess the legal capacity necessary to enter into contracts and assumes full responsibility for the truthfulness, accuracy and currency of all data provided to the Company. The Company is not liable for damages caused by the User's failure to comply with their obligations and reserves the right to restrict or block access of any User who violates the provisions of these Terms and Conditions, without prior notice, for the purpose of protecting its commercial and legal interests.

The Company does not assume liability for any losses, delays, costs or other damages suffered by the Buyer as a result of improper use, modification or installation of goods by unauthorized personnel or for purposes other than those for which they were designed. Furthermore, the Company is not liable for failure to fulfill its obligations in situations of force majeure or fortuitous events.

3.2. Quality of information

The content of the Site is developed based on descriptive materials and technical specifications made available by representatives of the brands and suppliers present in the online store. The Company's responsibility covers fair and complete information, as well as the prompt correction of any errors that may arise from electronic or manual data editing.

However, the Company cannot be held liable for discrepancies or errors that are not directly attributable to it. All images and photographs are presented for informational purposes only; products actually delivered may present differences in characteristics, appearance or design, caused by modifications made by the manufacturer without prior notice. This visual representation does not create any contractual obligation.

3.3. Intellectual property rights

All copyright over the Site, including but not limited to original content, graphic design, databases, source code and trademarks, are protected in accordance with applicable legislation, including Law no. 8/1996 on copyright. These rights belong entirely to the Company. The User does not acquire, through mere use of the Site, any license or right to use these works.

Reproduction, distribution, transmission, adaptation or commercial exploitation of any content element without the prior written consent of the Company is strictly prohibited and entails legal liability.

For any copyright notices, please send us a written communication at office@daisy-medical.ro.

IV. GENERAL PROVISIONS REGARDING THE COMMERCIALIZATION OF PRODUCTS

4.1. Conditions of commercialization

As an Authorized Importer, the Company informs you that the medical devices sold comply with European and national standards. As a user, you are obliged to read the instructions before use and to verify the integrity of the packaging upon delivery.

The Company, as importer, is exclusively responsible for the documentary conformity of the product and its integrity up to the point of receipt. Liability for manufacturing defects, design errors or any hidden defects belongs exclusively to the Manufacturer. The Company is exempt from any liability for damages caused by failure to comply with the instructions for use or technical defects related to the production process, the Buyer agreeing to direct any compensation claims directly to the Manufacturer. This clause applies to legal entities; for individuals, the provisions of Government Emergency Ordinance no. 140/2021 apply. In accordance with Government Emergency Ordinance 140/2021, the Company is liable towards individual consumers for any non-conformity of the product existing at the time of delivery and identified within 2 (two) years from that date. In this case, the consumer has the right to request repair or replacement of the product within a maximum of 15 calendar days from the moment the Company took possession of the defective goods.

For purchases made by legal entities (B2B), the Company's liability is limited to the documentary conformity of the product and its integrity up to the point of receipt. Liability for manufacturing defects, design errors or any hidden defects belongs exclusively to the Manufacturer, and the B2B Buyer agrees to direct any compensation claims directly to the Manufacturer.

The Company's representatives make constant efforts to ensure accurate information regarding product descriptions and availability. However, the Company cannot guarantee the permanent completeness of stock. Therefore, the Company reserves the right not to deliver goods that no longer appear in the supplier's current offer or that are temporarily unavailable for other legitimate reasons (out of stock, etc.). The Company's representative is obliged to communicate to the Buyer by phone the exact availability status of the products. The minimum order is set at 100 RON.

4.2. Prices and fiscal information

All prices displayed on the Site are expressed in Romanian Lei (RON) and, in accordance with fiscal legislation, include Value Added Tax (VAT). In the spirit of transparency required by law, the final price presented to the Buyer already includes all applicable legal taxes, with the exception of delivery costs which will be communicated separately and in detail in the Delivery Policy. Any price reduction notice indicated on the site will be reported against the lowest practical price at the Company for the same product in the last 30 days before the date of application of the price reduction. For products liable to deteriorate or spoil quickly, the reference price will be the lowest price from the last 10 days.

4.3. Special transactions and sales restrictions (B2B)

The Company also operates on the market as an Authorized Importer of Medical Devices, being officially registered in the European EUDAMED database with Actor ID/SRN: RO-IM-000029009. This status attests to the fulfillment of all legal obligations regarding the conformity, traceability and safety of products imported into Romania, in accordance with Regulation (EU) 2017/745 (MDR) and legislation specific to the veterinary field.

Products in the categories of medical-veterinary equipment and equipment intended for veterinary cosmetic salons are sold strictly to professional entities. These include legal entities, individual enterprises (II) or self-employed individuals (PFA) who demonstrably operate in the veterinary or animal care field.

By placing an order for these product categories, the Buyer confirms that they hold professional status. The fiscal invoice will be issued exclusively on the basis of a valid unique registration certificate (CUI/CIF). The Company reserves the right to unilaterally cancel any order placed by an individual (consumer) for products intended for exclusively professional use, considering the transaction non-compliant with the product's intended purpose.

Given the technical nature of the equipment, the Company does not assume liability for its use by persons who do not possess the necessary competencies or who use the products outside the authorized professional framework. The B2B Buyer is fully responsible for compliance with the operating, storage and maintenance standards set out in the product's technical documentation.

In accordance with Regulation (EU) 2017/745 (MDR), the Company's role is limited to verifying documentary conformity, correct labeling and ensuring the traceability of imported devices. The Company does not intervene in the technical integrity, design or manufacturing process of the products.

Liability regarding structural safety, clinical performance and any manufacturing defects or hidden defects belongs exclusively to the Manufacturer. The Company is exempt from any liability for direct or indirect damages caused by technical non-conformities of the product, the Buyer accepting to direct any compensation claims directly to the Manufacturer.

The professional Buyer (B2B) is obliged to inspect the device upon receipt and to immediately report to the Company any suspicion of non-conformity, in order to allow the initiation of MDR-specific vigilance procedures, without this fact entailing the financial liability of the Company for the respective defect.

4.4. Warranty, return and delivery regime

The detailed conditions regarding the legal conformity warranty (Government Emergency Ordinance no. 140/2021), the commercial warranty, the consumer's right of withdrawal (Government Emergency Ordinance no. 34/2014), delivery costs and timeframes, as well as payment methods, are the subject of separate documents. The Buyer is obliged to consult the Warranty Policy, Return Policy, Delivery Policy and Payment Methods documents before completing the order.

V. DISPUTE RESOLUTION AND COMPLAINTS

5.1. Complaints procedure and amicable resolution

Any dispute arising from the use of the Site, its visitation and/or the placing of an order between the Consumer and the Company shall be resolved as a priority by amicable means.

To this end, the Company implements a free internal procedure through which any person can submit complaints and notifications regarding the activities carried out, written communications being addressed to office@daisy-medical.ro. The Company undertakes to respond to notifications within the legal deadline of maximum 30 days.

5.2. Alternative Dispute Resolution (ADR)

In the event that a notification sent to the Company is not resolved amicably, the Consumer (individual) has the option of accessing the Alternative Dispute Resolution (ADR) procedure managed by ANPC. This represents an extrajudicial mechanism of conciliation, negotiation or mediation, with a legal resolution deadline of 90 days.

Conditions:

• The Consumer must provide proof that they have previously attempted direct resolution with the Company.
• The request may be submitted within one year from the date of notification to the trader.
• The ADR procedure does not apply to disputes regarding health services, including medical devices. In these cases, disputes are resolved in accordance with the warranty and legislation specific to the medical field.
• This procedure is not applicable to disputes between traders (legal entities).

Consumers may submit the request and consult the complete details of the procedure on the official portal: https://anpc.ro/ce-este-sal/.

5.3. Court jurisdiction

In the event that efforts to resolve the conflict amicably or through alternative methods fail, the parties agree that jurisdiction for the resolution of any disputes shall lie with the competent courts at the registered office of the Company.

VI. CONTACT DETAILS

For the submission of any questions, requests, notifications or clarifications regarding the Terms and Conditions, the products offered, as well as for the exercise of legal rights, Buyers are requested to use the means of communication mentioned below. Written correspondence, including official notifications, may be sent to the registered office address located in Bucharest, B-dul Ficusului, no. 21-23, Sector 1. We can also be contacted by electronic means at the email address office@daisy-medical.ro, phone number 0212331819 and by fax at the number 021/2327224.

VII. FINAL PROVISIONS

7.1. This document represents the main contractual framework, and the other policies including the Privacy Policy, Return Policy, Delivery Policy, Payment Methods and Product Warranty form an integral part of this document. To facilitate their consultation and understanding, these policies are presented in separate and easily accessible sections on the Site.

7.2. By placing the order and confirming it, the client tacitly and unconditionally accepts the Terms and Conditions, conferring contractual value upon them.

Thank you for choosing Daisy Medical and Daisy Pet as partners for the health and care of animals!